How do I return an item?
Original sales receipt must accompany returns.
We accept returns for exchange or refund of any defective product within 5 business days after delivery of the product. At our sole discretion after 5 business days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• within 5 business days of the delivery date (after 5 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 5 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please refuse delivery immediately and request return to sender. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund by same method as paid.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 25% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 5 business days if you intend to return ANY item sent from our store. Items returned to us AFTER 5 days and WITHOUT contacting us, will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Any questions, contact our Help Desk at 203-358-9595 x109.